Essential Standards Outcome 9 pt 7

9i. People who use services receive care, treatment and support from staff who:

●● Ensure they make a record of any medication taken or reminded by the person using the service where this is part of the plan of care.
Carer helping elderly lady
Good record keeping, once more is absolutely key to meeting the essential standards for medicines and should be kept whether you are administering at level 2 or just reminding someone to take their medicines at levels 1 or 2. Do you record the prompting of medication? You should be.

●● Follow clear procedures, that are monitored and reviewed, that explain:
— their role with regards to helping people take their medicines
— what staff should do if the person using services is unable, or refuses, to
take their medicines.

So here you need to review your policies and procedure to ensure that they clearly detail; the role of the carer in administering (or reminding) medicines and what they can and cannot do within the 3 levels of support outlined in the guidance in the National Minimum Standards and CQC guidance.
Do your staff understand what to do, who to notify and what to record when a client refuses to take their medicines? Your policies need to clearly state what to do when a client refuses medication. What to record, who to inform and what consequences might be encountered.
Staff need to be aware that they can inform the client of consequences, they can encourage them to take the medication, they can try in 5 minutes times, perhaps ask a colleague to administer instead, but they cannot force a client to take the medication. A client has the right to refuse whether we think it’s a the right decision or not.

9j People who use services receive care, treatment and support from staff who:
●● Ensure that patient safety alerts, rapid response reports and patient safety
recommendations disseminated by the National Patient Safety Agency and
which require action are acted upon within required timescales.

So there you have it – the last of the part for Outcome 9 in the Essential Standards.
I trust that you have found the information useful and that it has been the catalyst to review policies and training. If Momentum People can support you with either or both please email us or give us a call to discuss.

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